FAQ — CERM Beauty

Frequently Asked Questions

FAQ

TOP QUESTIONS

Q - What is your returns policy?

A - We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.To start a return, you can contact us at support@cermbeauty.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.You can always contact us for any return question at support@cermbeauty.com

Q - Can I get a refund for the shipping costs?

A - While you can receive a full refund for your product we are unable to refund shipping costs.

Q - Can I change my shipping address?

A- Shipping information cannot be changed or updated once the order has been processed and shipped from our facility. Please make sure your delivery information is correct before making payment.

Q - Do points expire?

A - Points do not expire.

Q - Will I need to pay taxes?

A - All international orders may be subjected to taxes, customs and duty fees as defined by the country of import. Any charges on a parcel are the recipient’s responsibility and must be paid by the parcel recipient. The additional taxes, customs, and duty fees are not included in your order and/or shipping total. Invity is not responsible for fees associated with imports.

Q - What is your returns policy?

A - We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.To start a return, you can contact us at support@cermbeauty.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.You can always contact us for any return question at support@cermbeauty.com

Q - What is the returns process?

A - To start a return, you can contact us at support@cermbeauty.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@cermbeauty.com

Q - Can I exchange an item bought online?

A - The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item

Q - When can I expect a refund?

A - We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Q - Can I get a refund for the shipping costs?

A - While you can receive a full refund for your product we are unable to refund shipping costs.

Q - What are your shipping options?

A - Free shipping for Singapore. The rest of the world is US$15 shipping. Free shipping when you spend US$120 or more.

Q - Where do you ship? Do you ship internationally?

A - Internationally, we ship to most countries and regions except: Afghanistan, Antarctica, British Indian Ocean Territory, Bouvet Island, Christmas Islands, Cocos Island, Comoros, Crimea Region of Ukraine, Cuba, Falkland Islands, French Southern Territories, Heard & McDonald Islands, Hong Kong and Macau SAR, Iran, Libya, Mayotte, Myanmar (Burma), Nauru, Niue, North Korea, Palestinian Territory Occupied, Pitcairn Island, Rwanda, Saint Helena, Sao Tome and Principe, Somalia, South Georgia and the South Sandwich Islands, St. Pierre and Miquelon, Sudan, Svalbard Jan Mayen Island, Syrian Arabic Republic, Tokelau and Western Sahara.

Q - Do you ship to PO boxes?

A - Currently we do not ship to PO boxes.

Q - What if my order is stuck at customs?

A - If your order appears to be stuck at customs, please contact the local office of your shipping provider, which will be either Fedex or DHL. Most of the time, this is due to a pending import tax payment, or if your shipping information is incorrect.
Due to privacy issues, we are unable to contact your local shipping provider or the customs. The receiver of the package is required to contact them personally. Fedex and DHL have local hotlines in most countries.

Q - Can I change my shipping address?

A- Shipping information cannot be changed or updated once the order has been processed and shipped from our facility. Please make sure your delivery information is correct before making payment.

Q - When will my order be shipped?

A - Orders will be shipped out from our warehouse 1-2 business days after order confirmation. All orders placed on Saturday, Sunday or public holidays will be processed on the following business day. Orders may take longer to process during sales or holiday seasons. A tracking notification with the order tracking number will be sent via e-mail as soon as the parcel leaves the warehouse.

Q - Will I need to pay taxes?

Q - How can I track my order?

A - After your order has been processed and shipped out of our facility, you will receive an email with the tracking number. You can also access the tracking number by logging into your account on our website.
As we use a door to door service, you should be able to track on the status of your order at anytime using the tracking link.

Q - How do I know my order went through?

A - A tracking notification with the order tracking number will be sent via e-mail as soon as the parcel leaves the warehouse.

Q - How many points do I need to collect before redeeming?

A - 500 points

Q - How do I redeem points?

A - You can redeem points and rewards through the redeem button on the chat bot. There are 4 redeemable vouchers - $5, $10, $20 & $50. You can only redeem one voucher per transaction.

Q - Do points apply to all products?

A - Yes points apply to all products available on our website.

Q - Do points expire?

A - Points do not expire.

Q - Can you combine points with a discount code?

A - Points do not apply to sale items and cannot be used with other discount or birthday codes.

Q - Where is my order?

As we use a door to door service, you should be able to track on the status of your order at anytime using the tracking link.

Q - What if my order is stuck at customs?

A - If your order appears to be stuck at customs, please contact the local office of your shipping provider, which will be either Fedex Or DHL. Most of the time, this is due to a pending import tax payment, or if your shipping information is incorrect.

Due to privacy issues, we are unable to contact your local shipping provider or the customs. The receiver of the package is required to contact them personally. Fedex And DHL have local hotlines in most countries.

Q - My order is missing an item. What should I do?

A - If there are discrepancies with your order, either send us an email immediately at support@cermbeauty.com or contact us via live chat with your order number and issue.

Q - How do I make a return or exchange?

A - If you are unhappy with your purchase or if you need to return It due to a discrepancy, reach out to us at support@cermbeauty.com with your order number.

Q - What is your return policy?

A - If you wish to make a return, please send us an email to support@cermbeauty.com within 30 days of your purchase. However, we cannot accept products that have been heavily used, emptied, nearly emptied or tampered with for refunds or exchanges. we will provide a return authorization and mailing details upon confirming eligibility. Any refunds will be processed upon receipt of the returned item(S) and made via your original form of payment. Only items purchased on www.cermbeauty.com may be accepted for return or exchange. You are responsible for paying your own shipping costs when returning the item.

Only full priced, regular items may be refunded. We do not issue refunds on sale items or items purchased with a discount code. We are not responsible for personal damages to an item. If the item has been dropped, stolen, spilled, misused, Etc., we cannot refund or accept a return. If a package is marked as delivered, but it is Stolen or you are unable to locate it, we are unable to refund the order amount. Shipping charges are non-refundable and are not refunded in the event of the return of a product

Q - Are your products cruelty-free?

A - Yes. All the products available on our website are cruelty-free.

Q - Are your products vegan?

A - Yes. All products are vegan.