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Order Processing

Orders will be shipped out from our warehouse 1-2 business days after order confirmation. All orders placed on Saturday, Sunday or public holidays will be processed on the following business day. Orders may take longer to process during sales or holiday seasons. A tracking notification with the order tracking number will be sent via e-mail as soon as the parcel leaves the warehouse.
Shipping information cannot be changed or updated once the order has been processed and shipped from our facility. Please make sure your delivery information is correct before making payment.

What are your shipping rates?

Free shipping for Singapore. Free international shipping for orders above US$120. Shipping fee is US$15 for international orders below US$120.

How long will it take to get my package?

We currently use expedited global shipping to ensure you receive your products within 7 working days. These are our current estimated shipping lead times:
Singapore - 2-3 working days
USA - 2-5 working days
Rest of the world - 3-8 working days.

Where do you ship to?

Internationally, we ship to most countries and regions except: Afghanistan, Antarctica, British Indian Ocean Territory, Bouvet Island, Christmas Islands, Cocos Island, Comoros, Crimea Region of Ukraine, Cuba, Falkland Islands, French Southern Territories, Heard & McDonald Islands, Hong Kong and Macau SAR, Iran, Libya, Mayotte, Myanmar (Burma), Nauru, Niue, North Korea, Palestinian Territory Occupied, Pitcairn Island, Rwanda, Saint Helena, Sao Tome and Principe, Somalia, South Georgia and the South Sandwich Islands, St. Pierre and Miquelon, Sudan, Svalbard Jan Mayen Island, Syrian Arabic Republic, Tokelau and Western Sahara.
At the moment, we cannot ship to P.O. boxes.

Do I have to pay taxes?

All international orders may be subjected to taxes, customs and duty fees as defined by the country of import. Any charges on a parcel are the recipient’s responsibility and must be paid by the parcel recipient. The additional taxes, customs, and duty fees are not included in your order and/or shipping total. CERM is not responsible for fees associated with imports.